Refund & Delivery Policy

1. Our products are digital

We sell personalised PDF reports, Vastu certificates and DishaAI question packs. Each report is generated from the details you enter, for you alone, so it cannot be "returned" like a physical product. That is why refunds depend on whether we delivered what you paid for, not on whether you like the result.

A low score is not an error. Our reports apply classical rules honestly. If your home scores low, that is the genuine result, and the report explains the remedies.

2. Delivery

There is no physical shipping and no delivery charge. If a paid report has not reached you within 24 hours, it counts as not delivered: tell us and we will send it again straight away or refund you. Please check your spam folder first, and on WhatsApp you can tap More → My reports to get a report sent again.

3. When you get a full refund

1. Not delivered: your payment was confirmed but the report did not reach you within 24 hours, and we cannot deliver it after you tell us.
2. Broken file: the PDF will not open, is blank or is missing pages, and we cannot send a working copy.
3. Wrong report: you received a different report or plan from the one you paid for (for example Basic instead of Detailed), and we cannot send the right one.
4. Double charge: you were charged twice for the same order. The extra payment is refunded in full.
5. Unused question pack: you bought a DishaAI pack and have not used any of its questions.

Where we can fix the problem quickly (resend, repair, send the right report), we will do that first, and you may still choose a refund if you prefer.

4. When a refund is not available

• The report was delivered correctly and you did not like the score or advice.
• You changed your mind after the report was delivered.
• The details you entered (directions, sizes, birth details, names) were wrong. We may, at our choice, make one corrected report for a small mistake if you write within 48 hours.
• Questions from a DishaAI pack that were already used.
• The request came more than 48 hours after payment, except where the report was never delivered or the law gives you a longer right.

5. How to ask for a refund

1. Email info@vastuiq.com within 48 hours of paying (subject: "Refund request – your payment ID"). On WhatsApp you can type TEAM instead.
2. Include your Razorpay payment ID (starts with pay_, shown on the payment screen and in Razorpay's receipt) or the order number in your report.
3. Tell us what went wrong. A screenshot helps.

We reply within 48 hours and may ask a question before deciding.

6. How refunds are paid

• Approved refunds are made through Razorpay to the same card, UPI or account you paid with, within 5–7 business days of approval. Your bank may take a few more days to show it.
• Payments in Indian rupees are refunded in rupees. Overseas payments in US dollars are refunded in US dollars; the amount in your own currency can differ slightly because of exchange rates and your bank's fees, and international refunds can take up to 10–14 business days to appear.
• We email you when the refund has been sent.

7. Cancelling an order

Because reports are made and delivered at once, an order cannot be cancelled after payment. For overseas reports that our team prepares by hand, you can cancel for a full refund before we start work by writing to us.

8. Payment disputes

Please contact us before raising a dispute with your bank: most problems are solved within a day or two. Razorpay handles disputes under its own rules and card-network rules. If a dispute is raised for a report that was delivered correctly, we will share the delivery records with Razorpay.

9. Your legal rights

This policy does not take away rights you have under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. If we cannot resolve your complaint, you can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.

Customers in the UK and EU: when you pay, you ask us to make your report straight away. Under UK and EU rules, the 14-day right to cancel digital content ends once supply has started at your request. If you believe that right still applies to you, write to us and we will look at it. Your rights for a faulty or undelivered report are not affected.